However, We apologize if our staff has been rude to you or that they were not treating you as best as they can. The facility and the rooms are okay but not the service. Cheap and cheerful. Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport, Hi E8039KFjenniferw, Happy new year! Because our first hotel was a disaster Expedia helped us get into this hotel. Packages are available for this hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us. To be treated so shabbily in front of all those people. Closer to the airport the price was higher than the original hotel and even with that because of Covid no one comes in and... more, Because our first hotel was a disaster Expedia helped us get into this hotel. Thank you to the front desk staff for their quick professionalism. (While they had vacancies). Nope, he took a look at us all, and walked on. Thank You, Warm Regards, SureStay Hotel. Friendly check in, and the lady explained the hotels 30 mile hotel radius policy (no one who lives within 30 miles can check in) , in that they don't have issues with affairing couples, rooms being rented by the hour, drug issues or guests who won't leave. Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport. There is some items you can purchase and heat up, such as breakfast sandwiches and burritos. Look, the area is sketchy but the hotel is fine. According to their policy you can’t stay unless you live more than 40 miles away. It was excellent, very good food very good value for money. A stay at SureStay Hotel by Best Western Phoenix Airport places you in the heart of Phoenix, a 1-minute drive from Celebrity Theater and 8 minutes from Phoenix Convention Center. Just needed a room to bathe and sleep for a few hours since we had an early flight, but the room floor was unacceptable, extremely dirty. And it was all ruined. Upon check in, I was asked for my drivers license. Fine, I stayed at another hotel. I asked the clerk behind the counter would the shuttle be back in 15 or 30 minutes. Our guests praise the breakfast and the helpful staff in our reviews. Thank you for taking the time to share your experience, I am pleased to hear that our hotel was clean and we were able to provide you a comfortable experience the best we can offer in a reasonable price. I managed to arrange a ride from my home to the hotel, and a pickup when I checked out. Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport. However, we have noted down your matter of concerns regarding beds, pillows, and others. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. Area was sketchy though so I would not stay here again. An en suite bathroom with free toiletries and a hairdryer is included. The areas is not only dangerous but really ugly. Had to ask for Best Western reward water and crisps that did come in handy!! I booked it because of the decent ratings it got and the price was right. I can't begin to tell you how much we enjoyed reading this review and we thank you for leaving your five star rating of our hotel. Both single and double accommodations are offered. No in room safe. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. However, I do apologize for the discomfort you experienced with our bed and your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. Thank you for taking the time to let us know how you enjoyed your stay with us! ✔ 30% discount with business rate ✔ Cancellation is free of charge ✔ {hotel… It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. We are saddened to know that you were not happy with the service you received from our front desk staff during your stay. Unfortunately, unless you like to be awoken by the smell of marijuana at all hours of the night, this is not the hotel to stay at anymore. The bath floor was so dirty that our feet got filth on it as we exited the bathroom. Mini muffins and juice was about it. Nothing too fancy, but very clean and a good nights sleep! We would stay again. paws0810, less, was surprised to find my booking (via booking.com) cancelled because “The system cancelled it”. Thank you so much for your compliments to our free shuttle service! There are all kinds of reasons why someone chooses to stay at a local hotel. We do appreciate the compliments to our staff and we are all looking forward to seeing you again! We look forward to serving you again! We look forward to serving you again and giving you another five star experience. I am so sorry that you smelled smoke in your room. I had to stay the night at a hotel and called this one. The hotel is not in the best of areas, but they really are "on it" with security, good lighting, and well-maintained grounds. Chase Field and U.S. Airways Center are 10 minutes' drive away. It is a 2 story strip motel and there was a fair amount of noise from parking lot car traffic. Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport. Please give us time to investigate the matter of your concern so we can do appropriate actions. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. The room was clean and comfortable. Till then, take care and stay safe!! We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn Downtown - Phoenix, AZ. Note about the airport shuttle. I pay for a clean room, that should be automatic, CLEAN ROOM. We would certainly love to have the opportunity to host you again in the future! Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Kamihameha, Thank you for bringing to our attention your experience with our staff and comments regarding your stay in our hotel. We would certainly love to have the opportunity to host you again in the future! This hotel is a nice hotel but so many problems the beds are uncomfortable pillows suck and none of the outlets worked to charge our phones. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! ashalkowski, Thank you very much for the compliments you give to our hotel! The room seemed to be recently remodeled, the bed was super comfortable and the microwave, refrigerator and coffee maker were all you needed to get you going in the morning. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. Room was very clean and quiet. The room was clean, with a large comfortable bed, good linens and towels, fridge, microwave, wifi and aircon. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review BWRANCHOGRANDE, Greetings from Econo Lodge Airport Hotel. 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